Return & Cancellation Policy

Every laddu we send out is made fresh, by hand, in small batches — so our return and cancellation policy is built around that, not copied from a regular retail store.

Cancelling an order

You can cancel your order within 2 hours of placing it, before it goes into preparation — just write to us at support@cheerbite.in with your order number and we'll cancel and refund it in full. Once your laddus are being packed, we're no longer able to cancel the order, since it's already in motion as fresh, perishable food.

Returns

Because laddu is a fresh, perishable food item, we're not able to accept returns once it's delivered — this is standard practice for food products and keeps what we send out safe to eat. What we will always make right is anything that arrives damaged, spoiled, or different from what you ordered.

If something's wrong with your order

If your order arrives damaged, leaking, spoiled, or incorrect, tell us within 24–48 hours of delivery at support@cheerbite.in, with a couple of clear photos of the product and the packaging. Once we've had a look, we'll send a full replacement at no extra cost — that's always our first move. If a replacement genuinely isn't possible (say, we're out of stock on that laddu), we'll refund you instead. We aren't able to action complaints raised after 48 hours, since freshness and delivery conditions become hard to verify past that window.

Refund timeline

Where a refund applies, it's issued back to your original payment method and typically shows up within 7–10 business days, depending on your bank or payment provider.

Payments

We currently accept online prepaid payments only — Cash on Delivery isn't available at this time.

Need help?

Write to us any time at support@cheerbite.in and we'll get back to you as quickly as we can. Every case is looked at individually — we'd rather make it right than hide behind a policy line.